Our terms.

Last updated: 10 November 2026

Who these terms are for

AMBE LIMITED trades as Ambe Medical Group ("Ambe", "we"). We hold a wholesale dealer's authorisation, WDA(H) 19460, from the MHRA, the UK medicines regulator.

These terms apply to every sale and purchase between Ambe and a business with an approved trade account. We trade with licensed businesses only. We do not sell to the public.

There are three parts:

• terms for everyone;
• terms for customers, who buy from Ambe;
• terms for suppliers, who sell to Ambe.

If you both buy from us and sell to us, both parts apply to you.

Terms for everyone

Opening an account

• Sending an application does not open an account. We open an account only after our checks. We email you our decision.
• The person who signs the application confirms two things: that they are allowed to sign for the company, and that the information is true and complete.
• Their typed name and job title, with the "I agree" tick, are their signature. We record the date, the time and the internet (IP) address with it.
• We may decline an application without giving a reason.

What we check, and re-check each year

• We check each licence on the public register that holds it: the MHRA, the GPhC (pharmacies) or the CQC (hospitals and clinics in England).
• We check UK companies on Companies House.
• We check every applicant against the UK sanctions list. We cannot accept applications from companies in countries under broad UK sanctions.
• We check every client again each year. We may ask you for up-to-date copies of your licences.
• We may pause or close an account if we cannot confirm a licence.

Your licences

• You must hold every licence or registration you need to buy, hold or supply the products you trade with us. You must keep them in force.
• Tell us straight away if a licence changes, expires, is suspended or is withdrawn.
• Tell us straight away if your Responsible Person or Qualified Person changes. These are the people named on your licence who are responsible for quality.

Products we do not trade

• We do not trade controlled drugs. Our authorisation does not cover them.
• We do not trade a product where the law, a sanctions rule or an export restriction forbids it.

Good Distribution Practice

Good Distribution Practice (GDP) is the set of rules for storing and moving medicines safely. We follow it, and we expect you to follow it for every product you trade with us.

Recalls

If a product is recalled, we will tell you. You agree to help: stop selling the product, set the stock aside (quarantine it) and give us the information we need. If you learn of a recall or a quality problem first, tell us straight away.

Complaints

Email info@ambemedical.com or call +44 (0)1732 760900. Give your account name, the product, the batch number and what went wrong. We reply within 36 hours.

Export orders

• For an export order, the buyer is responsible for any import permit or product registration needed in the destination country.
• We check every export buyer against the UK sanctions list and export restrictions before we trade.
• Export orders ship from Expeditors or from the Genecine warehouse.

Liability

• Our liability to you for any goods is limited to the price paid for those goods.
• We are not liable for lost profit.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Your information

Our privacy notice explains how we use the information in your application and account.

Law

The law of England and Wales governs these terms. The courts of England and Wales decide any dispute.

Terms for customers (you buy from Ambe)

Ordering

• A quote is valid for 3 days. It depends on the stock still being available when you accept it.
• An order is binding only when we confirm it in writing.
• There is no minimum order. Orders under £250 (before VAT) have a £50 delivery and handling charge.

Prices

• Prices are in the currency agreed on your account.
• Prices do not include VAT unless the quote says so.

Payment

• You pay on a proforma invoice. This means you pay in full before we send the goods.
• We give credit only if we agree it with you in writing first.
• When we agree credit, payment is due 30 days from the invoice date.
• If a payment is late, we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 (8% a year over the Bank of England base rate) and hold further deliveries until you have paid.
• We do not ask customers for bank details. If we ever need to refund you, we take the details by phone or email.

Delivery

• For UK orders we arrange delivery. The goods are your responsibility once they are delivered, and they belong to you once you have paid for them in full.
• For export orders you collect the goods, or arrange freight, from our warehouse unless the quote says otherwise. The goods are your responsibility from collection.
• Check each delivery when it arrives.
• Tell us about damage, a shortage, a wrong item or short-dated stock within 2 working days of delivery.

Shelf life

We sell stock with at least 14 months of shelf life left, counted from the day we dispatch it. A shorter shelf life can be agreed in writing for a particular order.

Cold chain

We supply cold-chain (2 to 8°C) products. When they arrive, put them in a fridge straight away, and tell us about any problem within 24 hours of delivery.

Returns

• We do not accept returns of cold-chain (2 to 8°C) products.
• For other products, we accept a return only if we have agreed the reason for it with you before it is sent.
• You must confirm in writing that the product was stored and handled under Good Distribution Practice from delivery until return.
• If you send a return without agreeing it with us first, we will charge for storing it.

Terms for suppliers (you sell to Ambe)

Ordering

• An offer or price list from you is not an order.
• We always order by written purchase order. We are bound only by a purchase order we send you, and the price on it is the agreed price.
• Your offer stays open for 3 working days unless it says otherwise.

Prices

• The price is the price on our purchase order.
• Prices are in the currency agreed on your account.
• Prices do not include VAT unless the purchase order says so.

Payment

• We pay on the terms agreed with you. If none were agreed, we pay 30 days from the end of the month of your invoice.
• We ask for your bank details only after we approve your application. You give them on a separate, secure page.
• Before the first payment we phone you to confirm the bank details.
• We never change bank details in response to an email. To change them, call us.

Delivery

• You deliver to our warehouse at your cost. The goods become ours, and our responsibility, once they arrive and we accept them.
• Every delivery comes with a delivery note showing the batch numbers and expiry dates. Where you can, please email these details to us before dispatch.

Shelf life

We buy stock with at least 18 months of shelf life left, counted from the day you dispatch it. A shorter shelf life can be agreed in writing for a particular order.

Cold chain

We buy cold-chain (2 to 8°C) products. They must stay at 2 to 8°C all the way to our warehouse, and you must send us the temperature record for the journey if we ask for it.

Returns and rejected deliveries

• We may reject a delivery that is damaged, wrong, short-dated or not as ordered.
• We tell you within 2 working days of delivery, and you pay to collect the goods.

Last updated: 10 November 2026

About these terms

These terms govern your use of ambemedical.com. The site is operated by AMBE LIMITED, registered in England and Wales, company number 03809718, trading as Ambe Medical Group. By using the site you accept these terms.

Trade use only

This website is for business-to-business trade enquiries from pharmaceutical wholesalers, pharmacies, hospitals, clinics, manufacturers and other appropriately authorised businesses. It is not intended for members of the public and does not sell medicines to consumers.

Enquiries are not orders

Submitting a Request a Quote form, sending an email or offering stock does not create a contract. Any quote, offer or availability information we give is subject to confirmation, to stock and pricing at the time, and to our checks on the other party. A contract is formed only when both sides agree specific terms in writing. For account holders, those terms include our trading terms.

Before trading we may ask for company details, licences, registrations and other documents, and we may decline any enquiry.

Information on this site

We aim to keep the site accurate, but its content is general information about our business. It is not medical, regulatory or legal advice, and it does not confirm that any product is available, suitable or authorised for any market. Regulatory outcomes and timelines for UK market entry cannot be guaranteed.

Using the site

Do not misuse the site: no attempts to gain unauthorised access, no interference with its operation, and no automated submission of forms. The staff login area is for Ambe staff only.

Intellectual property

The site's content, design and the Ambe name and logo belong to AMBE LIMITED or its licensors. You may view and print pages for your own business use.

Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for any loss arising from use of, or reliance on, this website or its content, or from the site being unavailable.

Links

Links to other websites are provided for convenience; we are not responsible for their content.

Changes and governing law

We may update these terms from time to time; the version on the site at the time you use it applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

info@ambemedical.com · +44 (0)1732 760900